Frequently Asked Questions 

About Izalia Laser Spa Anniversary Sale

Q: What if I’m not sure what service I really want, should I still buy online?
A: If you want the 35% savings, Yes. If you think you or the person you are shopping for MIGHT want a service and you want it at a discount of 35%, you must purchase during the sale. After the event closes we will begin calling everyone to schedule their consultations to happen ASAP. During the consultation, we will explain everything, answer all questions, and verify if you (or your gift recipient) are a good candidate for the treatment you purchased. If you or we decide you should not proceed, a full refund will be provided immediately.  Consultations for services purchased during the Anniversary Sale must occur by October 21st, and associated treatments must begin by November 14th, 2020.

Q: Am I a good candidate for [xyz] treatment, and should I buy that treatment online?
A: If you think you or the person you are shopping for MIGHT want a service and you want it at 35% off, you must purchase during the sale. After the event closes we will begin calling everyone to schedule their consultations to happen ASAP. During the consultation we will explain everything, answer all questions, and verify if you (or your gift recipient) are a good candidate for the treatment you purchased. If you or we decide you should not proceed, a full refund will be provided immediately. Consultations for services purchased during the Anniversary Sale must occur by October 21st, and associated treatments must begin by November 14th, 2020.

Q: Do I really have to start treatments by November 14th and continue until they are complete?
A: Yes. People who can’t start treatments by November 14th should not purchase during this sale. They should purchase when they can start treatments.

Q: How are the sale prices calculated for Laser Hair Removal?

A: When people buy packages of treatments up front instead of buying them individually as they go, we reward them with a 20% discount. For our Anniversary Sale, instead of selling 5 treatments at a 20% discount, we are selling them at a 35% discount off the full price. It is significant savings and an incredible deal since you will never buy more than 8 LHR treatments in an area because treatments are free for life after you buy and use 8 qualified treatments.

Q: Can I buy a treatment and gift it to someone else?
A: Absolutely, our services are a perfect gift. The recipient will be required to have a consultation with us by October 21st. If they decide to proceed with treatments after the consultation, they must begin treatments by November 14th. If they decide not to proceed or if we determine they are not a good candidate for a treatment, an immediate refund will be provided.

Q: What are some of the reasons Izalia might tell someone they are not a good candidate for treatment?
A: There are different reasons for different treatments. Some medical conditions are contraindications for all treatments such as someone being pregnant, or suffering from a medical condition which is causing the issue they are seeking treatment for, or taking certain hormones. There are additional contraindications specific to the different treatments that could cause us to not recommend treatment. These will be discussed during your in-person consultation.

Q: Is there a limit to how many kinds of treatments I can buy?
A: Nope! You can buy as much as you want.

Q: What are your service hours?
A: Regular treatments occur Wednesday-Saturday. Consultations occur Monday-Saturday. Complimentary touch-up treatments occur Wednesday-Friday. We are closed Sunday.

Laser Hair Removal Appointment Guidelines

For hair removal treatments to be effective, clients play an important role by arriving to appointments in compliance with Laser Hair Removal rules. Those rules, and the reasons for them, are thoroughly explained in the initial consultation and they are summarized below for your review. Please review these rules prior to arriving for each of your treatments.  

To receive Laser Hair Removal treatments, clients agree to the following:

*Arrive with a verified “honeymoon stage” followed by recently verified “adequate new hair growth” stage since the last treatment. (Treatments cannot be effective if considerable, evenly distributed new growth hasn’t yet occurred.)

* Arrive with a thorough and complete shave of the treatment area(s). Clients are not permitted to shave at the spa.

* Arrive more than 8 hours after intense cardio or muscular exercise.

* Arrive without a tan (including spray tan) or without having any type of skin shade darker than one’s natural color.

* Arrive without sunblock or makeup on the treatment area. We kindly ask that you remove these things before arriving to the spa.

* Arrive without having engaged in other types of hair removal on the treatment area between visits, including waxing, plucking, tweezing, threading, etc.

*Arriving within compliance of all other general rules, including: abstinence from use of topical retinals or skin-damaging creams on the treatment site, no use of legally prescribed or illegal drugs without disclosing the drug info to Izalia.

Cancellation Fee Policy

As a reminder, we encourage clients to observe the treatment area 4 days prior to every scheduled appointment to verify that new hair growth has occurred since the last treatment. If evenly spaced new growth hasn’t occurred, we ask you to request an appointment change. This can occur up until 24 hours prior to your appointment time.  All appointments cancelled or rescheduled less than 24 hours before the scheduled time will incur a $50 fee. Complimentary treatments (aka Izalia’s Forever Guarantee appointments) will not be provided until all cancellation fees are paid. We appreciate your understanding of this policy and for all your efforts to keep your appointments at Izalia Laser Spa.

Parking Information

During appointments, Izalia clients are welcome to park in the driveway on the south side of building, if a space is available, between the hours and 9 AM to 5 PM, Monday through Friday. Outside of these times, you can park on the street in front of the spa or in the pay lots north of the building (behind Misha’s Coffee shop) or across the street using a credit card or the ParkMobile app.

Izalia Spa shares our building with residential tenants that have graciously agreed to allow our clients to park in the driveway during the permitted times. Please take care not to block others cars while parking in the driveway and do not park there outside of permitted hours. Thank you for your consideration of this arrangement!